I don't mean to offend anyone so my apologies if I do, but I cant help but to express my UTTER and COMPLETE dissatisfaction with my new Redcat Rampage XB. I received it thursday. Upon opening the box the radio box was smashed and the radio is cracked and has a chunk broken off of the steering wheel. The body also has a big white crease on the nose of itfrom the plastic being bent so far out of shape. No outside damage to the box, seems to be a packing error INSIDE the box. They had the radio box wedged in between the wheel hub and the side of the box... not real happy about that but i guess we have to make due as all customer support is closed...I Tightened all screws and charged the battery so I could break it in Friday.Mixed the oil and gas to 20:1 like they recommend. Idled the unit for a tank like they recommended. Seemed to idle a bit high but because I am new to the hobby I assume they had it that way from the factory. Started up on 4th pull and idled for about 1/2 an hour. Shut it down and let it cool off for a couple hours and restarted it to drive at no more than1/4 throttle for a tank as recommended. It started up after 4 or 5 pullsand ran excellentfor about ten minutes and then all of the sudden it popped and sputtered for a moment or two anytime you gave it some gas to accelerate. About ten seconds of popping and stuttering and it shut off and will not restart...for over 500 dollars I would have hoped to get more than 10 minutes of use out of it... its the holiday weekend and I wanted to have the rig ready so I could show it off to family and friends coming over but MORE importantly my granddaughter, who helped me pick it out...weekend is ruined now. Customer support is closed, closest dealer is almost two hours away one way and I now own a unit that will not start...I changed plugs, checked coil wires and gap, its got good compression and is getting gas but I cant seem to see any spark when I ground it to the head....to say I am disappointed would be an understatement with all the problems since opening the unit up and having damage off the bat. I guess it was a sign... do I have any abilities to exchange this unit ? What do you recommend to remedy this and get a unit running again. I cant get ahold of redcat as they are closed ( why is tech support closed on weekends when THAT is the time MOST people need them and play with the rigs) ....... I understand these are made by humans and sometimes they will have problems, but should a new owner that just spent 600 bucks on the premise the unit wouldwork as advertised , have to deal with THIS many problems on a brand new unit ? It just totally SUCKS as this weekend is my ONLY weekend off for a month and a half now and the granddaughter was so looking forward to driving the rig this weekend. Hell, I probably could have drummed up some business for redcat because of all the people over that would have seen it had it been able to run more than 10 minutes..
THANKS for listening and for any advice you can give me
THANKS for listening and for any advice you can give me